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Privacy Policy

We Care Online Privacy Policy

We Care Online Sdn Bhd, a Brunei limited liability company ("We Care Online", "we", "us" or "our") recognizes the importance of protecting your Personal Data (as defined hereunder). This Privacy Policy ("Policy") describes how We Care Online collects, processes, uses, disseminates or makes available your personal data via We Care Online Website (www.wecare-online.net), including We Care Online mobile applications (collectively, "Platform") and other means (i.e, social media, cookies, etc.).


1. What Is Personal Data?

For the purpose of this Policy, Personal Data means and includes your name, phone number, address, online identifiers and any other data which, directly or indirectly, can identify you.


2. Personal Data We Collect

2.1 Information Voluntarily Provided To Us. We collect your Personal Data and other information when you register to our Platform, place orders, make purchases, when you interact with our customer service for support or giving us a feedback, or when you subscriber/participate in our survey/review. The Personal Data obtained and collected by us includes:


    • Contact information (i.e, your name, phone number, postal address, birthday and any other personal data)
    • Details of purchase/order your made and your purchase history
    • Your payment information, such as billing address, credit card information and other information required for placing order or to complete the purchase
    • Your consumer behaviours and habits
    • Information and reason of contacting our customer service, and communication content between you and our customer service


2.2 Information Automatically Collected By Us. When you visits our Platform, or when you interact with our emails or advertisements on our Platform, or other sites, certain information are automatically collected by cookies or other tracking technologies:


    • Internet protocol (IP) address and other device identifiers
    • Your login information, browser type, browser plug-in types, operation system, time zone setting
    • Information about your visit of our Platform pages (e.g, products you searched or viewed for, the amount of time you spend on each page, crashes and download errors and response times)


For more details, please refer to the We Care Online Cookies Policy for more details. You may adjust your browser settings to decline cookies or limit certain tracking. However, such change, adjustment or limitation may impact your experience of certain services/features on our Platform, or you may not be able to take full advantage of our offerings.


3. How We Use Your Personal Data

3.1 To Perform A Contract With You. We use and process your Personal Data to perform a contract with you and carry out our contractual obligations, including processing the order(s) you have placed and the payments, or take step that you have requested to enter into a contract.


3.2 For Our Legitimate Interest. We use and process your Personal Date for our legitimate interests, and our interests are not overridden by your interests, fundamental rights or freedoms. Our legitimate interests include:


    • To manage your registered account(s) or membership with us
    • To run and develop our business activities
    • To pursue and conduct general marketing and promotional activities
    • To provide you with our customer services, such as after-sale service, answering your queries, and providing you with the required products, services or information
    • To invite your feedback in order to improve our products, service and Platform
    • To conduct research, review and analysis
    • To manage and administer our accounts and record
    • To prevent or detect fraud and abuses of our Platform


3.2 Based On Your Consent. In addition, based on your consent, we also use and process your Personal Date for other marketing purpose:


    • To communicate with you on updates about our products
    • To deliver the type of product that may be of interest to you
    • To personalize and customising your Platform experience


4. Who And How We Share Your Personal Data

We do not sell your Personal Data. We do share your Personal Data as follows:

4.1 Authorized Personnel. Within We Care Online, only the duly authorized personnel would have access to your Personal Data as necessary to perform duties for the purposes set forth in clause 2 above.


4.2 Other Third Parties. In addition, we share your Personal Data to the following third parties:


    • Service Providers, including service providers for (a) web hosting, analytics and related services, (b) payment processing, (c) order fulfillment and shipping, (d) fraud protection and credit risk reduction, and (e) marketing services on our behalf. The service providers are obligated contractually not to use, share or disclose your Personal Data unless as necessary to perform the services on our behalf or to comply with the applicable laws and regulations.
    • Business Partners with whom we may collaborate in offering offer products


5. Security And Retention

5.1 Security. We place great importance on and are committed to protect the security of your Personal Data. We take appropriate technical and organizational measures to protect your Personal Data against accidental loss, unlawful or accidental destruction, alteration, unauthorized disclosure or access. However, there is no electronic transmission or storage of information is 100% secure. While we will use commercially reasonable effort to protect your personal information, we cannot guarantee its absolute security and any transmission of your personal information through the internet is at your own risk. For the best possible protection of your personal data and information, we recommend that your device should be protected (i.e, the latest antivirus systems) and your internet service provider should take appropriate measures for the security of network data transmission (i.e, firewalls and anti-spam filtering).


5.2 Retention. We retain your Personal Data for the time necessary to achieve the purposes set forth in this Policy, and in any event within the legal limitation periods under the applicable laws.


6. Your Rights With Respect To Your Personal Data

You have the rights to:


    • Get a copy of your Personal Data
    • Access, correct and update your Personal Data
    • Restrict our use and processing of your Personal Data
    • Object our use and processing of your Personal Data for direct marketing and other purpose based on a "legitimate interest"
    • Request to delete your Personal Data
    • Withdraw a consent given to us previously
    • Not to be subject to a decision based solely on automated processing
    • Make a complaint against us with your local data protection supervisory authority


You may exercise any of these rights by sending an email to us (customer_service@onlinewecare.com) with a subject of "Personal Data Right". We will take step to verify your identity, please provide us with your name, email address and evidence of your identity. We may also contract you asking for certain information for verification purpose. We will honour your above requests free of charge, however, to the extent permitted by law, we reserve the right to charge a reasonable fee or not to act on the request in case of the request is manifestly unfounded or excessive.


7. Children's Privacy Protection

We are concerned about the safety of children when they use internet. Our services and Platform are not directed to children under the age, and we do not knowingly collect personal information from under aged children. Children should obtain their parent's consent before giving out their personal information. If we are made aware of that personal information of a child under the consented age are collected without verifiable parental consent, we will delete such information from our files as soon as possible and cease and terminate the child's register account/membership. If you are concerned of your child's use of our Platform, we recommend you to use web-filtering technology to supervise your child's access to our Platform.


If you learn that your child has provided us with personal information without your consent, please alert us at customer_service@onlinewecare.com with a subject of "Children's Privacy Protection".


8. Cookies

Please refer to We Care Online Cookies Policy


9. Questions And Concerns

If you have any queries, concerns, complaints, feedback or comments regarding this Policy, please contact our customer sevice at customer_service@onlinewecare.com. We will endeavour to respond to your request and resolve your concerns as soon as possible.



This We Care Online Cookies Policy forms part of the We Care Online Privacy Policy. This cookies policy describes which cookies are used on We Care Online Platform (www.wecare-online.net), including We Care Online mobile applications (collectively, "Platform"), which is operated by We Care Online Sdn Bhd, a Brunei limited liability company ("We Care Online", "we", "us" or "our"), and how you can manage the cookies setting.


1. What Is Cookie?

A cookie is a small data file sent to your browser and stored on your computer's hard drive, mobile phone or other device. The "first party cookies" are the cookies set by the Platform owner, and are used to make the Platform work, and work more efficiently, also to provide reporting information. The "third party cookies" are the cookies set by other third parties, which allows third party features/functionality to be functioned on our Platform, such as Platform analytics and advertising. Also, they can recognize your device when you visit or interact with our Platform and when you visit or interact with other sites. Cookies can also classified as "session cookies" which would be deleted automatically when you close the Platform browser, and "persistent cookies" which would last for more than one visit. The sites with these cookies can recognize you when you re-open your browser.


2. Types Of Cookies We Use.

2.1 Strictly Necessary And Functional Cookies – These cookies are necessary for basic site functionality and to provide you with services on our Platform, i.e, allowing your access to our Platform, identifying you when you sign in your registered account, allowing your use of Platform functions such as shopping carts and securing customer account pages. If you choose to disable these cookies, you will be unable to place order. These cookies are first party and session cookies.


2.2 Performance And Functionality Cookies – These cookies are not strictly necessary but can enhance the Platform’s performance and functionality by tracking usage on the Platform. For example, they allow us to remember your site preference. If you choose to disable these cookies, certain functions such as the personalized features may become unavailable. These cookies are also first party cookies and can be session or persistent.


2.3 Analytics and customization cookies – These cookies collection information about how you use the Platform, such as which pages you visits, and help us customize the Platform for your. They also include analytics allowing us to obtain statistics about Platform access and the effectiveness of our marketing campaigns. The information so collected is aggregated and no personal identification information would be collected by these cookies.


3. How To Manage Your Cookies.

You can set your browser for notification when you receive a cookie, you can then decide accepting it or not. Also, you are always have the option to accept or decline the use of cookies by changing your web browser settings, and you may also delete cookies. Currently, our Platform does not respond to browser "Do Not Track" signals.

Here are the links of certain browsers with details of the cookies setting:


    • Chrome
    • Firefox
    • Internet Explorer 7 and 8
    • Internet Explorer 9
    • Safari
    • Opera


You may learn how to delete cookies at http://www.allaboutcookies.org/; and how to disable third party cookies and advertising or targeting cookies on your computer at http://youronlinechoices.com/.


Please be aware that if you disable the cookies completely, our Platform may not be able to function properly, and it may impact your experience of certain services/features, or you may not be able to take full advantage of our offerings.

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